FAQ


Q. Why should I choose Polo Bar?

A. Polo Bar has been delivering food to a wide range of clients in and around London for many years. We have a 5 star rating and are VAT registered. The food is fresh, seasonal and stylishly presented. 

Q. How do I place an order with you? 
A. It couldn’t be easier to place an order with us! Whether you prefer to do everything online or speak to a real human, choose your preferred method below: 

You can have 'Click and Collect' or have 'Delivery'.

1. Simply click on your selection and checkout to order through our online shopping cart

2. Select 'Click and Collect' or 'Delivery' and your collection or delivery time

3. If you prefer you can call us on 020 7283 4889 and speak to one of our friendly team

4. You will receive confirmation of your order from us

Delivery Area: We deliver to EC2

Minimum spend: No minimum spend for Click and Collect. We have a £5 minimum spend for delivery. 

Q. What hours are you open?
A. We are open 7 days a week 24 hours 

Q. I’ve placed an order and I want to amend the numbers – can I do this?
A. Just give us a call

Q. How do you guarantee the freshness of your food? 
A. Our food is handmade in our purpose-built kitchens, close to where our clients are. We have a team of skilled chefs who make the food to order. We have used the same suppliers for years who we know and trust, and they deliver to us daily.

Q. Can you cater for special dietary requirements?                                         A. Of course! - just add it to the notes section 

Q. Where do your ingredients come from?
A. Our ingredients are sourced from quality, local, reputable suppliers. Our fish is sourced from MSC sustainable sources and our meat is sourced from RSPCA accredited farms. All our food is fresh, seasonal, and, where possible, local.

Q. We require a copy of your public liability insurance – do you have the necessary documentation?
A. Of course! We have all the necessary insurance and we would be delighted to provide any proof of documentation that you may require.   

Telephone: 020 7283 4889

Email: info@polo24hourbar.co.uk